Differences

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--- lynchburg-citizens-first-information-center [2025/10/04 18:42] – 172.58.240.244
+++ lynchburg-citizens-first-information-center [2025/10/04 18:48] (current) – [Ticketing system] 172.58.240.244
@@ Line 5: / Line 5: @@
 Email: [[mailto:citizensfirst@lynchburgva.gov|citizensfirst@lynchburgva.gov]]
-The Citizens First Information Center is a place that citizens can call
+The Citizens First Information Center is a place that citizens can call to get information about city services and report issues.
+=====Ticketing system=====
+There is some system they use to keep track of citizen requests. Request numbers look like 25-002623, 25-004355, #24-018742, etc.
+First two digits are apparently the last two digits of the year, then the remaining digits appear to be a sequence number incremented by one each time they receive a request.
+I am unsure about what software they use to track requests, and what city departments participate directly in this request system [vs. using their own request tracking system].